We obtained round journey connecting flights by way of Charlotte from Boston to Aruba for eleven/28/2015. We compensated additionally on your “more room†seating. No wherever had been we knowledgeable that these “more area†seats didn't offer a reclining alternative. Whenever we arrived in Charlotte, we boarded flight 874 only to b instructed because of the Captain that he needed to do some “routine upkeep†that might have a “couple of minutes†before we left, for the reason that he “would not have the capacity to go away Aruba in time†if he waited to get it finished performed there.
Particularly dissatisfied re lack of acknowledgment of any distress I encountered. Looks as if a simple courtesy.
The complete reverse is your personnel Liibide (sorry I didn’t obtain the spelling of his name). I hesitate to get in touch with him a Customer Service Rep. He did help me with a few difficulties I had on my outgoing flight but in essence was of no help by any means with my return flight.
My flight was to depart at 6 a.m. which means leave your mattress and your property prior to the crack of dawn. Only to go through protection and then sit from the airport lounge because the crew was not able to fly.
My Mom had a worst working experience with AA flight.my Mother is 81 yrs.old lady who won't discuss English.We asked for wheelchair assistance as a result of her arthritis plus a language difficulty.We experienced reconfirmed out request just before her departure and a few days prior to all with each other 4 situations.At DFW airport she necessary to alter aircraft.She acquired off the aircraft and was instructed to watch for a wheelchair assistance.Following waiting around very long time nobody came to help her.As a result of not obtaining a wheelchair support by the due date she missed her connecting plane to N.J.In some way she control to get a airplane although not right until subsequent morning.Agent was helping her to make an arrangement for her to stay right away at the Airport.
Seeking to modify a reservation day for the last 3 times/evenings. Every single agent We now have gotten has either transferred us away from our contact producing One more hrs hold out or has hung up on our simply call.
As a business, you have got stepped way out of line taking a community place on this. Nevertheless the situation you’ve taken correctly favors “discrimination†against all folks who will be entitled on the Specific protecting provisions savored by a privileged minority.
I've flown your airline two periods in the final twelve months and had just one dude that works for me to fly very last week on the non cease flight you men can’t even receive a non quit flight on time.
Pricey Consumer Service, On September 25 my twelve calendar year previous son, Aaron Silvers was booked on American Airways flight 1358 flight at 3:10PM from Chicago O’hare in route to La LAX airport. He was escorted by an acquaintance of the loved ones, Lori Cooper, for the airport and through protection on the gate. For your fee of $a hundred and fifty that I Formerly compensated, your airline certain me that my son can be Secure and cared for pretty perfectly. The flight was announced delayed once they arrived to the gate. Our family Buddy, Lori referred to as into her office to inform them that she was jogging late. The two of them received some lunch and waited. The flight was due to depart at 4:15PM, so it wasn’t so inconvenient. They satisfied back for the gate to board along with the attendant explained to them the flight was delayed One more fifty percent an hour or so as a result of depart at 4:45PM.
went to your Dominican Republic on family vacation with my spouse and son on july31 til aug seventh 2015 experienced a good time until finally time to go dwelling, the flight leaving around the aug7th had a delay for 8 hours for departing to Miami then suppose to attach and drop by dulles airport.
Moments have adjusted and its very sad. BTW – Our flight to Madrid was with Iberia and also the knowledge was the entire opposite! The plane was shiny, cleanse and fashionable plus the food possibilities have been appetizing as well as attendants have been mindful of food items components. Clearly it can be achieved suitable!
I am emailing this comment to you personally so that AA could possibly far better have the capacity to really encourage workers to become much more courteous when matters go Improper.Consumer service could make this kind of distinction for all those utilizing your service.
I reside in NYC and work in The style business building 30k a calendar year, so buying a $360 flight was a big offer for me. I recently used for and gained the AAdvantage credit card since on account of company I will now be bicoastal and touring NYC-LA quite regularly, which was the reason for my very last trip. I have already been flying AA for a few years Which is the reason I selected them great post to read as my airline of choice for my approaching bicoastal vocation. On my final flight #738 on March 25 2013 they lost my baggage and it has been about each week now. As a result of the character of my flight I'd lots of valuables in that bag. I am in Style and have been collecting rare and high-priced parts all over my lifetime, a lot of which I brought with me and have collected on travels that I have flown with your business.
( Ongoing from remark 191) Furthermore, we had to choose One more day of our trip to return to the airport 3 times later to acquire the vehicle we had reserved. Whenever we arrived for our return flight to Charlotte on 12/five/2015, we boarded flight 875, and among our suitcases apparently hardly ever produced it onto the plane and was remaining in Aruba. Once we boarded our connecting flight to Boston, I used to be checked in and produced to enter the jetway. Although I had been heading on to the jetway, I was instructed I required to return and wait around against the wall while others handed me by. I had been told I needed to “consolidate†my belongings. I had a wallet purse all around my neck versus my entire body that actions 3 inches by five inches. I had been told I had to consider it off my man or woman and place it inside a canvass bag I had. Will you be serious???? On board flight 1783, we were approached by one of several rudest stewardesses I've at any time encountered in my daily life named Sheila. This aircraft was distinct from another planes we had been on, and our “added space†seating apparently wouldn't make it possible for us To place our own goods beneath the seat in front of us.